Ticket states and flows

Papaya platform currently supports Damage tickets, Missing/Stolen tickets, Move tickets and Move to Service provider tickets. Flows and states for each ticket type can be found below.

Damage ticket

Fleet transitions:

Initial state	Transition event	Result state
open	start_work	in_progress
	cancel_ticket	cancelled
in_progress	complete_work	closed

Service provider transitions:

Initial state	Transition event	Result state
open	accept_ticket	todo
	reject_ticket	closed
todo	start_work	in_progress
in_progress	complete_work	ready_for_review

Missing / Stolen ticket

Fleet transitions:

Initial state	Transition event	Result state
open	start_work	in_progress
in_progress	complete_work	closed

Service provider transitions:

Initial state	Transition event	Result state
open	start_work	in_progress
in_progress	complete_work	closed

Move ticket

Fleet transitions:

Initial state	Transition event	Result state
open	start_work	in_progress
	cancel_ticket	cancelled
in_progress	complete_work	closed
	cancel_ticket	cancelled

Service provider transitions:

open	start_work	in_progress
	cancel_ticket	cancelled
in_progress	complete_work	closed
	cancel_ticket	cancelled

Move to service provider ticket

Fleet transitions:

Initial state	Transition event	Result state
assigned_to_service_provider	cancel_ticket	cancelled

Service provider transitions:

open	start_work	in_progress
to_do	complete_work	closed